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Career Opportunity at COSTI

Career Opportunity at COSTI

Manager Shelter Services Apply Now

COSTI REQUIRES A MANAGER FOR ITS SHELTER SERVICES PROGRAM Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles

This is a full-time non-union contract positions scheduled to work 35 hours per week.


  • Manages shelter operating 24 hours per day, 365 days per year with the capacity to service up to 800 clients.
  • Provides direct and indirect supervision to front line service staff and management staff.
  • In partnership with the General Manager and Assistant Manager, responsible for hiring, training and evaluating of Shelter staff.
  • Manages and supports staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals.
  • Develops and maintains productive working relationships with other agencies across sectors, community groups, and government officials.
  • Monitors the delivery of services at the shelter in accordance with agency contractual obligations.
  • Involves with the planning and developing of new programs and in the evaluation and improvement of existing programs, to ensure quality of services meet established objectives.
  • Assists in ensuring all organizational timelines are met (e.g. grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals).
  • Monitors and oversees annual budget of up to $3 million; monitoring and controlling expenses within the organization’s guidelines and accounting practices.
  • Ensures that Health and Safety regulations are met within the legislated regulations including day to day operations and emergency procedures under City of Toronto Shelter Standards.
  • Oversees interaction with residents regarding case management planning, complaints, violations, and supports provided in shelter.
  • Ensures confidentiality standards are followed when handling clients’ files.


  • University degree in Social Services field or equivalent. Preference will be given to those with a BSW.
  • Three (3) years’ experience in staff supervision, and financial management, including: evaluating, training and coaching staff.
  • Experience managing an operational budget of up to $1,000,000.
  • Demonstrated ability to develop and implement effective programs in the areas of: refugee support, housing, and mental health
  • Demonstrated experience working with Toronto Shelter Standards, Occupational Health and Safety regulations and Public Health guidelines as they pertain to emergency shelters and transitional housing programs.
  • Excellent communication, conflict mediation and interpersonal skills.
  • Experience working directly with LGBTQ2S marginalized populations and with employing community development, harm reduction or recovery approaches to service development and delivery.
  • This position will require occasional evening and weekend hours, and also on call emergency response.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months.
  • Must have a valid First Aid/ CRP certificate and previous Naloxone training. 
  • Must be fully vaccinated against COVID-19.


HWY 7 and Leslie Street

Duration of Position:

July 2, 2022 – October 28, 2022

Starting Salary Range:

$59, 802 to $66, 866 per annum

Posting Date:


Closing Date:



If you are interested, please quote Reference #137-22
and send your resume with a covering letter to:

Qualified candidates are invited to submit their resumes and cover letters as one file, quoting reference # 137-22 to the below link:

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.