Privacy statement
COSTI is committed to protecting the privacy of its clients, donors, volunteers, employees, and other stakeholders. We value the trust of those we deal with and recognize that maintaining this trust requires us to be transparent and accountable in how we handle the information you choose to share with us.
Throughout our various projects and activities, we frequently collect and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected.
Personal information is any information that can be used to distinguish or identify a specific individual. This information can include an individual’s place of birth, languages spoken, and their résumé. Business contact information and certain publicly available information, such as name, title/position, company, address, email and fax is not considered personal information.
Services and links on our website
Our website enables you to communicate with us.
Because COSTI wants your website experience to be informational and resourceful, our website also provides a number of links to third-party sites.
COSTI assumes no responsibility for the information practices of sites you can access through our site. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.
Collecting, using and disclosing personal information only for purposes identified by you
COSTI collects personal data you volunteer online when you donate, use, or register for our programs and services to better meet your service, information, and donor needs.
We also use and disclose data that does not identify individuals for statistical purposes to develop and enhance COSTI’s programs and services.
We may also collect personal information to satisfy legal, government, and regulatory obligations.
If you supply us with your personal contact information, you may hear from us about important information concerning the COSTI program or service in which you are registered. You may also hear from us about other COSTI programs and services that may interest and benefit you.
If you do not wish to hear about other COSTI programs, services or opportunities, please contact COSTI at [email protected].
COSTI has various Special Events and fundraising campaigns to build awareness and raise funds for COSTI. Some of these events/campaigns require the gathering of personal information, and we will inform you of the purpose for which the information is being requested. We use this information only for purposes related to this event and/or other fundraising campaigns, and destroy it as soon as it is no longer required.
COSTI collects personal information to process your donation and to receive your donation. We also, with your consent, recognize you publicly for your donation. If you prefer to remain anonymous, please communicate this desire when making your donation.
Your consent may be expressed in writing or be implied, and you may give it to us verbally or electronically. You may withdraw your permission to collect, use and disclose your personal information at any time, subject to legal and contractual restrictions and reasonable notice.
Sharing and accessing your personal information
We do not sell personal information that we collect.
We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.
You may ask where we hold any personal information about you, ensure that it is accurate, and to see that information, as provided by law. You also have the right to know how we collected your personal information and how we are using it.
Children’s privacy
For children under 18 years of age, we will obtain permission from a parent or legal guardian to collect and use personally identifiable information about a child.
Confidentiality and security
COSTI personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained.
- COSTI maintains physical, electronic, and administrative safeguards appropriate to the type of personal information we obtain from you.
- COSTI staff and volunteers whose duties require them to access personal data must respect the confidentiality of personal information and handle it responsibly.
Updating personal information
If you are aware of any inaccuracies or changes to the personal information we hold about you, please contact [email protected]. We will make the necessary changes.
Registering a complaint
If you have a privacy-related complaint or concern regarding COSTI’s information-handling practices, we encourage you to contact us by email at [email protected]. You will be asked to provide the following information in writing:
- Your name, address or fax number where you prefer to be reached;
- Nature of your complaint, relevant details, and what you would like us to do; and
- Name of the COSTI staff member with whom you have already discussed the issue.
COSTI will investigate and take appropriate steps to resolve your concern.