COSTI Settlement Services

As one of the first points of contact for immigrants and refugees, COSTI’s Settlement Services help newcomers overcome settlement challenges and adapt to life in Canada. Through individual and group sessions, newcomers receive information, orientation, referrals, interpretation, crisis intervention, and support in accessing essential community and government services.

COSTI assists both newly arrived and established immigrants, providing the resources and guidance needed to support successful settlement, integration, and community participation.

There is no fee for this service.

Program highlights

Referral: Connects newcomers with community, housing, health, legal, education, and recreation services
Information & Orientation: Provides guidance on everyday life, including banking, taxes, housing, schools, safety, and Canadian systems
Documentation: Assists with immigration, citizenship, health, tax, and other government forms
Interpretation: Offers language support for daily life needs
Counselling: Helps newcomers navigate settlement challenges and access specialized services
Employment Services: Provides employment information, referrals, and guidance on credential recognition and certification

Who is eligible?

Services are available to Permanent Residents, Landed Immigrants, Convention Refugees, Minister’s Permit Holders, Refugees, Refugee Claimants, Protected Persons, Naturalized Canadian Citizens, International Students, Temporary Foreign Workers and approved Ontario Provincial Nominees.
Long-term immigrants may also qualify if they still need assistance integrating into Canadian society.

This program is located at

The program is funded by Immigration, Refugees and Citizenship Canada, Ontario Ministry of Citizenship and Immigration, City of Toronto and the United Way.