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Career Opportunity at COSTI

Career Opportunity at COSTI

Intake Counsellor


COSTI is a multicultural organization providing social services, settlement,
employment, and language training services. For more information about COSTI,
please visit our website at


  • Assesses clients' needs in regards to initial settlement issues.
  • Conducts GAR (Government Assisted Refugees) Clients Intake and Moving Procedure.
  • Refers client to other agencies or in-house for further counselling.
  • Develops short term and long-term case management counselling services.
  • Registers clients into various programs.
  • Liaises with other agencies and organizations regarding services for clients.
  • Accompanies clients to process OHIP, SIN and bank applications.
  • Facilitates groups and workshops for newcomers
  • Assists in helping clients set priorities. Follows up on their progress.
  • Inputs cases/information in database systems and prepares referral data for monthly reports (COSTI CISv2 and ICARE).
  • Facilitates groups and workshops for newcomers.
  • Qualifications:

  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of nine (9) months experience providing initial settlement services.
  • Demonstrated experience using RAP assessment tool to identify GAR client needs and make appropriate referrals based on the assessment.
  • Previous experience providing supportive counselling.
  • Demonstrated experience providing case management to clients with complex needs, wife and child abuse, resettlement, victims of torture, war and displacement.
  • Demonstrated experience providing workshops on rules & regulations of living in a shelter facility, accessing services in the community, health & safety, use of public transportation etc.
  • Knowledge of specialized services in the community and strong advocacy skills.
  • Previous experience facilitating the processing of OHIP, SIN and bank accounts.
  • Previous experience assisting clients in applying for Child Tax Benefits, GST/HST credits.
  • Must be able to speak at least one of the following languages: Arabic, Farsi, Dari.
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Excellent communication, organization and coordination skills.
  • Possession of a current First Aid/CPR training certificate would be an asset.
  • Location:

    100 Lippincott Street, Toronto and Hwy 401 and Victoria Park Ave.

    Duration of Position:

    October 1, 2019

    Starting Salary Range:

    $43,657 to $46,987 per annum + benefits

    Posting Date:


    Closing Date:



    This is a fulltime Union contract position scheduled to work 35 hours per week**

    Priority consideration will be given to those on Notice of Recall. Subject to the response of those on Notice of Recall, this position may be open to Union members on a secondment basis.

    If you are interested, please quote Reference #92-19
    and send your resume with a covering letter to:

    Manager, Staffing and Orientation
    COSTI Immigrant Services
    1710 Dufferin Street
    Toronto, Ontario M6E 3P2
    Fax: 416.658.6590

    "We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

    COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.