Donate toggle menu
Career Opportunity at COSTI

Career Opportunity at COSTI

Intake Counsellor Apply Now


This is a Union-contract position scheduled to work 21 hours per week.

(Current incumbent is on Secondment)


  • Assesses clients' needs in regards to initial settlement issues.
  • Conducts GAR (Government Assisted Refugees) Clients Intake.
  • Refers client to other agencies or in-house for further counselling.
  • Develops short term and long-term case management counselling services.
  • Registers clients into various programs and activities offered onsite and offsite.
  • Liaises with other agencies and organizations regarding services for clients. 
  • Accompanies clients to process OHIP, SIN and bank applications.
  • Conducts Community Mapping and escorts (TTC, walking etc.) client groups for area tours.
  • Assists in helping clients set priorities. Follows up on their progress.
  • Inputs cases/information in database systems and prepares referral data for monthly reports (COSTI CISv2 and ICARE).
  • Facilitates groups and workshops for newcomers.


  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of nine (9) months experience providing initial settlement services.
  • Demonstrated experience using RAP assessment tool to identify GAR client needs and make appropriate referrals based on the assessment.
  • Previous experience providing supportive counselling.
  • Demonstrated experience providing case management to clients with complex needs, wife and child abuse, resettlement, victims of torture, war and displacement.
  • Demonstrated experience providing workshops on rules & regulations of living in a shelter facility, accessing services in the community, health & safety, use of public transportation etc.
  • Knowledge of specialized services in the community and strong advocacy skills.
  • Previous experience facilitating the processing of OHIP, SIN and bank accounts.
  • Conducts Community Mapping and escorts (TTC, walking etc.) client groups for area tours.
  • Previous experience conducting Community Mapping.
  • Previous experience assisting clients in applying for Child Tax Benefits, GST/HST credits.
  • Must be fluent in Arabic.
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Excellent communication, organization and coordination skills.
  • Possession of a current First Aid/CPR training certificate would be an asset.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.


100 Lippincott Street, Toronto; and Hwy 404 & Sheppard Ave East

Duration of Position:

February 26, 2021 to December 10, 2021

Starting Salary Range:

$26,194 to $28,192 per annum + benefits

Posting Date:


Closing Date:



Priority consideration will be given to those on Notice of Recall.

If you are interested, please quote Reference #13-21
and send your resume with a covering letter to:

Manager, Staffing and Orientation
COSTI Immigrant Services
1710 Dufferin Street
Toronto, Ontario M6E 3P2

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.