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Career Opportunity at COSTI

Career Opportunity at COSTI

Intake Counsellor Apply Now

Be a part of a dynamic and diverse organization as Intake Counsellor for its Resettlement Assistance Program Services

This is a full-time non-union contract position scheduled to work 35 hours per week


  • Assesses clients' needs in regards to initial settlement issues.
  • Conducts GAR (Government Assisted Refugees) Clients Intake.
  • Refers client to other agencies or in-house for further counselling.
  • Develops short term and long-term case management counselling services.
  • Registers clients into various programs and activities offered onsite and offsite.
  • Liaises with other agencies and organizations regarding services for clients. 
  • Accompanies clients to process OHIP, SIN and bank applications.
  • Conducts Community Mapping and escorts (TTC, walking etc.) client groups for area tours.
  • Assists in helping clients set priorities. Follows up on their progress.
  • Inputs cases/information in database systems and prepares referral data for monthly reports (COSTI CISv2 and ICARE).
  • Facilitates groups and workshops for newcomers.


  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of nine (9) months experience providing initial settlement services.
  • Demonstrated experience using RAP assessment tool to identify GAR client needs and make appropriate referrals based on the assessment.
  • Previous experience providing supportive counselling.
  • Demonstrated experience providing case management to clients with complex needs, wife and child abuse, resettlement, victims of torture, war and displacement.
  • Demonstrated experience providing workshops on rules & regulations of living in a shelter facility, accessing services in the community, health & safety, use of public transportation etc.
  • Knowledge of specialized services in the community and strong advocacy skills.
  • Previous experience facilitating the processing of OHIP, SIN and bank accounts.
  • Conducts Community Mapping and escorts (TTC, walking etc.) client groups for area tours.
  • Previous experience conducting Community Mapping.
  • Previous experience assisting clients in applying for Child Tax Benefits, GST/HST credits.
  • Fluency in any of the following languages considered an asset: Arabic, Dari, Farsi, Somali, Amharic
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Excellent communication, organization and coordination skills.
  • Possession of a current First Aid/CPR training certificate would be an asset.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption


Dixon Rd & HWY 401

Duration of Position:

February 20, 2023 to June 30, 2023

Starting Salary Range:

$ 24.71 per hour to $26.60 per hour

Posting Date:


Closing Date:



Priority consideration will be given to those on Notice of Recall.

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.