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Career Opportunity at COSTI

Career Opportunity at COSTI

Support Worker - (Maternity Leave)



  • Deliver a client-centered service model to support Government Assisted Refugees in the first 12-to18 months upon arrival in Canada.
  • Provide case management services through the use of assessments, information and referral, accompaniment, home visits, and follow-up and advocacy to assist clients to live independently and integrate successfully.
  • Provide individual, family and group support to clients according to level of needs and language.
  • Provide information and referral to a wide array of community agencies, professional services, settlement and social services, etc. across the Greater Toronto Area. .
  • Liaise and advocate with community agencies in the areas where GAR clients live in order to bridge the services needs of this population.
  • Maintain thorough documentation of client cases according to regionally established standards for the CSS program.
  • Prepare and submit monthly, quarterly and annual service and statistical reports according to the program and funder requirements.
  • Assist with the monitoring and evaluation of the program on an on-going basis, recommending service delivery changes to supervisor and assisting with their implementation when necessary.
  • Qualifications:

  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • One (1) year experience providing case management services to clients under the RAP program.
  • Previous experience working with refugees, survivors of torture, persecution, war or abuse.
  • Must be able to speak either Dari, Urdu or Hindi. Fluency in other languages will be considered an asset.
  • Excellent communication, organization and coordination skills.
  • Previous case management experience.
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
  • Knowledge of settlement, community and government services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Must be able to travel within the GTA to multiple locations using public transportation. Access to a vehicle is considered an asset.
  • Location:

    760 College Street, Toronto

    Duration of Position:

    June 5, 2017 to March 3, 2018

    Starting Salary Range:

    $44,294 to $47,672 per annum + benefits

    Posting Date:


    Closing Date:



    This is a full time contract position scheduled to work 35 hours per week* (Current incumbent is on Maternity leave)

    If you are interested, please quote Reference #36-17
    and send your resume with a covering letter to:

    Saniyah Farid
    Manager, Staffing and Orientation
    COSTI Immigrant Services
    1710 Dufferin Street
    Toronto, Ontario M6E 3P2
    Fax: 416.658.8537

    "We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

    COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.