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Career Opportunity at COSTI

Career Opportunity at COSTI

Support Worker Apply Now


This is a Union contract position scheduled to work 35 hours per week. The incumbent is currently on leave.


  • Deliver a client-centered service model to support Government Assisted Refugees (GAR) in the first 12-to-18 months upon arrival in Canada.
  • Provide case management services through the use of assessments, information and referral, accompaniment, home visits, and follow-up and advocacy to assist clients to live independently and integrate successfully using anti-oppressive and empowerment-based practices.
  • Provide individual, family and group support to clients according to level of needs and language.
  • Provide information and referral to a wide array of community agencies, professional services, settlement and social services, etc. across the Greater Toronto Area.
  • Liaise and advocate with community agencies in the areas where GAR clients live in order to bridge the services needs of this population.
  • Maintain thorough documentation of client cases according to nationally established standards for the CSS program, using case management software.
  • Prepare and submit monthly, quarterly and annual service and statistical reports according to the program and funder requirements.
  • Assist with the monitoring and evaluation of the program on an on-going basis, recommending service delivery changes to supervisor and assisting with their implementation when necessary.


  • Post-Secondary Degree in Social Services, or equivalent. Social Work Degree (such as a BSW or MSW is an asset).
  • One (1) year experience working with refugees, survivors of torture, persecution, war or abuse.
  • Must be fluent in English. Must be able to speak one or more of the following languages: Arabic, Dari, Farsi, Pashtu, Somali, Tigrinya, Oromo, Swahili and any Berber languages.
  • Knowledge of anti-oppressive and empowerment-based practices with refugees, survivors of torture, persecution, war or abuse, including with women and LGBTQ folk.
  • Excellent communication, organization, and coordination skills.
  • Previous case management experience.
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
  • Knowledge of settlement, community and government services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Demonstrated experience in data-entry, documentation, and reporting.
  • Must have access to a car and be able to drive to various locations across the GTA (including the municipalities of Toronto, Peel, Halton, Durham, and York) on a daily basis.
  • Vulnerable Sector Screening is required.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to request information establishing the validity of the exemption.



Duration of Position:

August 26, 2024 to April 10, 2025

Starting Salary Range:

$53,796 - $56,399 per annum + benefits

Posting Date:


Closing Date:



Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #113-24 to the below link:

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.