Career Opportunity at COSTI
Assistant Manager - Case Management
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BE A PART OF A DYNAMIC AND DIVERSE ORGANIZATION AS AN ASSISTANT MANAGER (CASE MANAGEMENT) FOR ITS SHELTER SERVICES PROGRAM IN PEEL REGION
This is a full-time, non-union contract position scheduled to work 35 hours per week, Monday to Friday (9:00am-5:00pm)
Duties:
- Trains, develops and supervises case management team (general and housing counsellors)
- Conduct one on one supervision session and case review sessions with each of the counsellors to ensure proper case planning and proper services are being provided to the clients.
- Manages and distributes the caseload of counsellors
- Review and approve client’s eligibility to different service programs such as financial assistance, housing allowance, and furniture bank.
- Oversees the delivery and coordination of program services which includes supporting staff and client day to day issues, liaising with Central Intake, follow up with facility management when needed
- Maintains and update work schedules ensuring proper coverage of every shift and maintaining proper staffing.
- Ensures incident reports and documentation are up to date.
- Responds and supports clients and counsellors in addressing emergencies, incidences.
- Supports the hiring and training of new staff.
- Works closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.
- Coordinates/supports the delivery of services to clients.
- Reviews/ensures files and documentation are up to date on data bases used.
- Ensures that the centre and its staff are in compliance with operational policies and procedures and Peel Shelter Standards.
- Works with team on developing and updating shelter policies.
- Be available on call for staff emergencies at all times.
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Qualifications:
- Post-secondary degree or equivalent and related management experience.
- Minimum two (2) years of experience working in a shelter setting is required, with at least one (1) year of experience in supervising shelter programs and staff.
- Excellent interpersonal, verbal, and written communication.
- Demonstrated knowledge of the Toronto Shelter Standards.
- Demonstrated ability in developing, implementing and evaluating programs.
- Demonstrated knowledge in issues facing people experiencing homelessness.
- Well-developed organizational, analytical and decision-making skills.
- Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
- Experience in entering and monitoring data in an internet-based database.
- Ability to speak a second language would be considered asset.
- Possession of a valid First Aid/CPR training certificate is required.
- Possession of a valid Naloxone training certificate is required.
- Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
- Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to request information establishing the validity of the exemption.
Click her to apply
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Location: |
Highway 427 & Highway 401, Mississauga, ON |
Duration of Position: |
April 1, 2025 to December 31, 2025 |
Starting Salary Range: |
$58,171 to $ 61,511 per annum + benefits |
Posting Date: |
2025-02-21 |
Closing Date: |
2025-03-06 |
Notes: |
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Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #19-25 to the below link:
https://creg.costi.ca/ui/hr/resume.aspx?refno=19-25&site=costi
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"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."
COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.
