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Career Opportunity at COSTI

Opportunity

Career Opportunity at COSTI

General Counsellor Apply Now

BE A PART OF A DYNAMIC AND DIVERSE ORGANIZATION AS A GENERAL COUNSELLOR FOR ITS' NORTH YORK CENTER (INTERNAL ONLY)

This is a union position scheduled to work 28 hours per week.

Duties:

  • Provide intake and assessment of needs, barriers and assets in the development of a settlement plan for all newcomer immigrants, refugees and asylum seekers.
  • Through a Case Management service model, assist clients with information, referral, documentation, crisis intervention, follow-up and supportive counselling services.
  • Organize and facilitate one-on-one and group orientation sessions on settlement related topics.
  • Provide services in person and virtually.
  • Refer clients to community & social service agencies for additional support.
  • Advocate and promote the programs and services of the agency.
  • Liaise with government, community groups, educational institutions and volunteers regarding services for clients.
  • Keep administrative records of services and activities, prepare necessary reports and input data using COSTI and ICARE databases.
  • Must be available to work flexible hours including evenings and weekends when needed.
  • Perform other duties as required.

Qualifications:

  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Minimum of one (1) year experience in providing settlement counselling.
    • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
    • Conducting and documenting needs assessments and addressing any of the following issues:
      • Immigration (PR expiry, work permit and others), basic needs (food, shelter, banking), employment, money and finances, childcare, housing (subsidy, Rent Bank),
        Crisis intervention (child abuse, women & elder abuse), Income support (OW, ODSP), Education (high school, LINC, ESL, post-secondary).
  • Organizing and facilitating orientation sessions and support groups to address any of the following topics:
    - Initial health needs e.g. finding a doctor
    - Financial issues e.g.  income supports, employment programs
    - Safety e.g. fraud prevention, fire prevention
    - Housing options, tenant rights
    - Other topics relevant to the clients served
  • Thorough knowledge of settlement issues facing refugees, refugee claimants and new immigrants.
  • Sensitive to the needs of asylum seekers and newcomers and aware of the social and economic trends of immigrants.
  • Comprehensive knowledge of immigration policies and procedures
  • Extensive experience in completing immigration and various government application forms
  • Ability to communicate in a second language would be considered an asset.  
  • Demonstrated experience with virtual platforms (Zoom, Microsoft Teams, GoToMeetings)
  • Strong customer service skills and demonstrated ability to liaise with community organizations.
  • Experience in conducting various methods of outreach.
  • Demonstrated ability to work under pressure of heavy caseload and deadlines.
  • Sound knowledge of Internet, Email and MS Office in a Windows environment.
  • Highly developed organizational skills, ability to multi-task and set priorities independently.
  • Good written and oral communication skills in English is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
  • Must be fully vaccinated against COVID-19.

 

Click here to Apply

Location:

 Toronto

Duration of Position:

 May 1, 2025- open end

Starting Salary Range:

 $44,112 to $47,315 per annum plus benefits (prorated to reflect 28hr/wk)

Posting Date:

2025-04-07

Closing Date:

2025-04-22

Notes:
Qualified candidates are invited to submit their resumes and cover letters as one file, quoting reference #59-25

"We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.