Programs & Services

On-Line Services

COSTI’s On-Line Services program can be useful to any job seeker who has restrictions on traveling to employment service centres on a daily or appointment basis for several weeks; wants to supplement their on-site instruction with at-home, self-paced lessons; needs to refresh their understanding of key job search tools, such as resume writing or interview preparation, or wants to access the latest labour market information. For more information on COSTI’s Online Services, or to register for upcoming workshops, visit

COSTI Online Services

This service has several core elements to address the differing needs of job seekers: Resource Room Workshops; Employment Strategies for Professionals Courses; Trades and Apprenticeships Workshops; and a Virtual Library.

Services Available

This program has several core elements to address the differing needs of different job seekers.

Resource Room Workshops

This element consists of a number of on-line workshops that normally will take up to a week of regular study to complete using a few hours each day. The topics covered the basic range of job search preparation including:

  • Identify Your Skills
  • Identify Your Qualifications
  • Labour Market Information
  • Understanding What Employers Are Looking For
  • Writing Resumes
  • Writing Cover Letters
  • Using the Telephone for Job Search
  • Networking
  • Preparing for the Interview
  • Sensitivity and Diversity
  • Orientation to the Workplace
  • Tips for Staying Employed
  • Safety in the Workplace

Employment Strategies for Professionals Courses

These courses are intended for internationally trained professionals seeking to orient themselves to their profession as practiced in Canada, including basic entry requirements and technical terminology. Courses normally take four weeks with regular daily use. Professions covered:

  • Office Administration
  • Information Technology
  • Accounting
  • Childcare
  • Nursing and Health Care
  • Teaching
  • Engineering

Trades and Apprenticeship Workshops

These workshops are geared to individuals wanting to explore the trades as a career or to orient themselves to their trade as practiced in Canada. Content covers basic trades options, the processes for gaining a license and some terminology. Workshops normally take one week of steady use and cover:

  • Plumbing
  • Refrigeration and Air-conditioning
  • Carpentry
  • Hairstyling
  • Industrial Mechanics/Millwrights
  • Automotive Technician
  • Construction & Maintenance Electrician Virtual Library

The list of employment related websites is large and expands daily. The virtual library seeks to identify and provide links to the most valuable sites covering a wide range of labour market, occupation, industry and job search sites. Access to all the above programs can be arranged by visiting any of the five COSTI employment service centres for a quick assessment, and is free of charge.

Who is Eligible

COSTI's On-Line Services are available to internationally trained professionals who are unemployed or underemployed, able to communicate in English at an advanced level; and are experienced computer users familiar with the internet.

Contact Details for:

On-Line Services
Email: costionlineservices@costi.org

This Program is Located at:

Caledonia Employment Services
700 Caledonia Road
Toronto, Ontario
M6B 3X7
Phone: 416.789.7925
Fax: 416.789.3499
employ@costi.org

There is no fee for this service.

COSTI's Online Services is funded by The Ontario Trillium Foundation.

Related Resources

View Workshop Calendars

How can I access a course through COSTI On-Line?

Our On-Line services are currently available to internationally trained professionals who have worked in the accounting/finance profession, Information Technology and other professions. Look for upcoming courses. If you have any questions, please call 416.789.7925, or email onlineservices@costi.org.

Cross-Cultural Awareness

As more and more immigrants arrive in Canada and begin their new lives, one of their first concerns is securing employment. The significance of understanding and being aware of cultural nuances becomes paramount for both the newcomer and everyone they interact with.

Intercultural understanding is often challenging due to the differences in verbal and non-verbal communication. Some factors include misunderstandings, false assumptions, misinterpretations, discomfort at being around certain culture-specific behaviours and habits, and more importantly, lack of knowledge in how to address these concerns in an effective and sensitive manner.

Differences may be overt, such as dress code, or coming from a culture where taking initiative is considered aggressive. Differences can also be seen in corporate structure. In one culture, a job title may explain hierarchy within an organization. A title may also have different functions within different organizations.

Overcoming cultural differences involves awareness, knowledge, and skills.

Awareness: Being aware that your mentor may be acting or speaking contrary to your expectations simply due to their own cultural norms and language interpretation.

Knowledge: Applying your understanding of cultural differences to resolve both obvious and not so obvious culture-bound situations you may be in.

Skills: Bringing together your awareness that cultural differences exist and the knowledge that you may be acting in a culture-specific way and applying positive regard, communication and non-judgmental listening.

Recommended Reading and Online Resources

COSTI has a large library of reading, video, and on-line resources that can be accessed by you as you begin your job search. Check back soon for a full listing.